Multiple ways to fix a mistake
Credentialing Resource Center Connection, August 13, 2009
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Dear readers,
The most popular post on the CRC blog this week has been about the nurses who reported a practitioner to the Texas Medical Board. In short, the nurses tried reporting the practitioner through the hospital’s designated process, and when that didn’t work, they anonymously reported him to the medical board. Now, those nurse face felony charges for their second report.
Many of you left comments supporting the nurses and underscoring the importance of having another avenue for complaints and feedback when the primary channels are blocked. Even within your own hospital you may have multiple ways to submit feedback to the administration, such as direct e-mails or anonymous comment boxes. But it’s also important to have outside reporting channels, as well, so that problems can be properly dealt with and not kept from future employers. This is the main benefit of the National Practitioner Data Bank; it alerts a practitioner’s new or potential medical staff to old problems, which may surface again.
Mistakes may be painful to discuss, whether they are surfacing for the first time or are reoccurring. But keep in mind that it’s important to discuss them to make changes for the future. Whether you are facing problems with medical staff members or even problems with your internal credentialing process, keep those lines of communication open.
Sincerely,
Emily Berry
Associate Editor
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