Never events in credentialing
Credentialing Resource Center Connection, July 23, 2009
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Dear readers,
Never events is the term those in healthcare give to clinical events that should never happen, such as a wrong site surgery. Increasingly, insurance companies are refusing to pay for never events, an action that some hope will help deter them even more.
But when you think about it, never events aren’t a phenomenon limited to clinical errors. Take forgetting a spouse’s birthday—some would say that’s a never event.
What are some credentialing mistakes that you would term never events? Would misplacing a credentials file for several hours qualify? After all, in the time it was lost someone could have copied confidential information from the file. Or is that an event that’s bad, but not serious enough to be considered a never event? What about missing a scheduled meeting with a Joint Commission surveyor during a survey or mistakenly reporting a practitioner to the National Practitioner Data Bank?
Let me know what credentialing-related errors you’d deem never events by e-mailing me at eberry@hcpro.com, and I’ll publish the answers in an upcoming issue of the Credentialing Resource Center Connection.
Sincerely,
Emily Berry
Associate Editor
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