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Privileging software benefits

Credentialing Resource Center Connection, January 8, 2009

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Sally J. Pelletier, CPMSM, CPCS, is a consultant with The Greeley Company, a division of HCPro, Inc., specializing in the areas of credentialing and privileging.

Dear credentialing colleague:

Over the past few decades, advances in technology have resulted in a lifestyle that previous generations never dreamed possible. However, there are some traditional and slower methods of doing things that I won’t give up. For example, I much prefer the old fashioned method of brewing a cup of tea vs heating up the water in the microwave. Personally, part of the enjoyment and relaxation of having a cup of tea includes the ritual of putting on the tea kettle, hearing the whistle, pouring that steaming water over the tea bag and waiting for it to brew to the desired strength. Penning a hand written note to a treasured friend or sending a thank you via snail mail has special meaning when compared with sending electronic cards or email.

For many years, technology has allowed organizations to automate credentialing and privileging verification and reporting functions. MSPs should continuously evaluate utilization of their credentialing and privileging software to ensure optimal benefits are embraced and incorporated into their daily world. Out with manual processes, redundant checklists, and labor intensive tasks, and in with efficiency, state of the art reports, push-of-a-button queries, web crawlers, and automated reappointments! Continuously being asked to do more with less, MSPs must be on the look out to incorporate automation wherever they can. 

One of the most time-consuming and arduous projects that a medical staff services department (MSSD) will undertake is the development and implementation of a criteria-based privileging system. Fortunately, there are innovative electronic solutions that provide not only a mechanism to automate the dissemination of an individual practitioner’s privileging information, but which also contain expertly researched and customizable content. 

The plus of technology is that when we use it to our advantage it allows us to find time to spend in more meaningful areas. Utilizing software that has been developed by experts and includes content that can be customized for your organization is a perfect New Year’s resolution. 

(For more information about criteria-based privileging systems or to receive a free credentialing software assessment tips sheet, please contact credentialing editor Maureen Coler, mcoler@hcpro.com; 781-639-1872 ext. 3741.)

Remember, credentialing has no other master than the patient.

That’s all for this week.

All the best,

Sally J. Pelletier, CPMSM, CPCS
http://www.greeley.com/consulting.cfm

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