Tip of the week: Taking action against disruptive practitioners
Credentialing Resource Center Connection, July 23, 2008
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It is important to have a plan of action to effectively treat disruptive practitioners. The first step in that plan is to identify the behavior that needs improvement. Next, outline what steps the individual should take to improve the behavior and what type of outcome is expected. Then communicate these expectations to the individual. Determine the best approach to present this information to the practitioner. Remember to focus on the behavior, not the person, and ensure that the goals and expectations are clear.
Documentation is important throughout the process, including follow-up communication with the provider. Even if a complaint is deemed to have no merit or you cannot substantiate it, you should keep the information for tracking and trending purposes.
This week’s tip is from The Credentialing Coordinator’s Handbook, by Anne Roberts, CPMSM, CPCS.
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