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Tip of the week: Tips from the Credentialing 101 series, part II

Credentialing Resource Center Connection, February 28, 2008

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From September 2007 through the April 2008 issues, the Briefings on Credentialing newsletter featured a series of Credentialing 101 articles. Each article focused on a single credentialing topic, and provided a refresher course for the seasoned pro and a just-the-facts introduction for the new MSP on the block. This week's tip is from the article "Communicating with Doctors," printed in the October 2007 issue:

Communicating with doctors isn't necessarily a misnomer, but it does encompass the expectation that you will be seeking information from additional sources, including:

• Electronic records: Before you even reach out to that doctor, step back and do an Internet search to find the information you're looking for.
• Administrative assistants: Because physicians have busy schedules, they often delegate the responsibility of communicating with the medical staff office to their assistants.
• Office managers: When you hit a wall and just can't seem to effectively communicate with a physician, or suspect that a number of physicians may be confused about a similar policy, reach out to the medical staff's office manager for help. He or she may have alternative communication techniques that are worth borrowing.

Subscribers can access the Briefings on Credentialing archives through the Credentialing Resource Center.  www.online-crc.com

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