Tip: Accessing Communication Effectiveness
Healthcare Auditing Weekly, October 30, 2007
The OIG's Supplemental Guidance recommends considering the following questions when assessing a hospital's ability to communicate potential compliance issues effectively:
- Has the hospital fostered an organizational culture that encourages open communication, without fear of retaliation?
- Has the hospital established an anonymous hotline or other similar mechanism so that staff, contractors, patients, visitors, and medical and clinical staff members can report potential compliance issues?
- How well is the hotline publicized; how many and what types of calls are received; are calls logged and tracked (to establish possible patterns); and is the caller informed of the hospital's actions?
- Are all instances of potential fraud and abuse investigated?
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