Evaluating quality of care
Healthcare Auditing Weekly, June 19, 2007
Quality of care continues to be a priority with both the state and federal governments. When evaluating quality of care at your facility, consider the following questions and concerns:
1. Evaluate the procedure in place to monitor quality of care. Is an oversight board in place? Is quality of care part of the provider's compliance plan? How are quality-of-care problems handled?
2. Is quality of care in the mission statement? Are the goals and charitable duties of the facilty in concert with quality of care?
3. Immediately address problems or concerns regarding quality of care and errors. Is there a clear line of communication among staff, the compliance officer, and the board to address quality-of-care problems? Are inquiries and questions handled discretely and in confidence? Are inquiry results made available to the complaintant and others in a timely manner?
Source: HCPro's Guide for Compliance and Audit Committees
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