Corporate Compliance

Determining the effectiveness of your compliance hotline

Healthcare Auditing Weekly, January 29, 2007

A compliance hotline allows employees, vendors, and physicians to anonymously report compliance concerns. In order to determine the effectiveness of the hotline, auditors can review some key records, such as:

  • Hotline log and files that document how the organization resolved issues
  • Data that compliance staff captured on the log for each call
  • Documentation for any calls made by employees directly to the compliance department
  • Other documentation such as letters of concern, caller tracking forms, and trending reports
  • Source: Hospital Auditing and Monitoring: Sample Programs for Key Risk Areas.

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