Government continues Kaiser probe
Compliance Monitor, August 16, 2006
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Regulators plan to investigate Kaiser Permanente to assess how well the health maintenance organization (HMO) handles patient complaints, according to the Los Angeles Times.
The probe comes on the heels of an announcement that Kaiser will pay $2 million to settle charges that the HMO put patients at risk by delaying critical kidney transplant surgeries. Now regulators would like to know whether Kaiser routinely ignored patient complaints.
A Times investigation found that twice as many patients died awaiting kidney transplants as patients who received kidneys.
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