Corporate Compliance

Determining the effectiveness of your compliance hotline

Healthcare Auditing Weekly, March 8, 2005

A compliance hotline allows employees, vendors, and physicians to anonymously report compliance concerns. In order to determine the effectiveness of the hotline, auditors can review some key records, such as:

  • Hotline log and files that document how the organization resolved issues

  • Data that compliance staff captured on the log for each call

  • Documentation for any calls made by employees directly to the compliance department

  • Other documentation such as letters of concern, caller tracking forms, and trending reports

    The above tip is an excerpt from the book "Hospital Auditing and Monitoring: Sample Programs for Key Risk Areas." Copyright 2004 by HCPro, Inc. This book is a step-by-step, practical manual that offers sample audit programs for the most troublesome areas that a hospital must audit. The binder and CD-ROM are filled with actual audit programs used by auditors and compliance officers in the field. Click here for more information or to order your copy today.

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