Measure compliance hotline effectiveness
Healthcare Auditing Weekly, November 9, 2003
Most organizations have a compliance hotline for employees and patients to report potential compliance violations. Make sure your hotline is effective by asking the following questions:
· Does your organization post the hotline number on its Web site?
· Does it distribute the number regularly?
· Does the compliance office evaluate and properly analyze all calls?
· Does your organization post investigative results so employees can see them?
· How do employees feel about the hotline? For example, do they feel it is anonymous and that the organization will address their complaints?
TIP: Monitor the effectiveness of your organization's hotline by the credibility it has established, not by the number of calls it receives.
For more information on measuring compliance program effectiveness and much more, order the newsletter Health Care Auditing Strategies. Click here for more information or to order.
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