Tip: Consider method of delivery when developing training
Compliance Monitor, May 20, 2009
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An important aspect to consider early in the compliance training development process is the delivery method of the training, whether in person, by computer, or through some other variation. In-person training allows people to ask questions as the material is delivered, and a skillful trainer can identify confusion and explain or repeat information as needed. However, in many cases, the cost of in-person training is higher than other methodologies.
Ensure that the training is not delivered via a lecture format in which people can easily tune out the trainer. Some in-person training methods, such as knowledge maps, allow for an interactive group format with nonconfrontational learning about difficult subjects.
Computer training can take many forms, from PowerPoint presentations to live sessions recorded for later replay. One of the big advantages to computer training is the consistency of its delivery, which ensures the same message is given throughout the organization.
This tip was adapted from the Compliance Officer’s Handbook, Second Edition. To order your copy, visit the HCMarketplace. For more information about effective compliance training programs, join HCPro in a live 90-minute audio conference, Compliance Training: Tools to Measure Program Effectiveness on Friday, June 19, at 1 p.m. (Eastern).
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