The angry patient: Avoid surefire ways to make your patients mad
Mammography Regulation and Reimbursement Report, January 1, 2009
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And if you’d really like to see patients get good and angry, talk down to them, says Clint Maun, CSP, a speaker and consultant from Maun-Lemke, a consulting firm in Omaha, NE.
Although no one wants to make patients angry, many facilities make the above mistakes every day and get just that response from patients.
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