Corporate Compliance

Tip: Engage your audience when conducting compliance training

Healthcare Auditing Weekly, December 23, 2008

When conducting compliance education sessions, plan how you will keep your trainees’ attention. Use humor, famous quotations, and illustrations. Prepare thought-provoking questions. Present your topics with both enthusiasm and empathy. Thoroughly prepare so that you can speak on your topic conversationally, without reading. Anticipate likely questions from audience members.

Whenever you make an important point, illustrate it with specific, real-life examples. Whether it’s information in the headlines or specific situations that have happened in your facility, examples help attendees understand the facts while giving them something to relate to.

This tip is adapted from The Compliance Officer’s Handbook. For more information about the book or to order your copy, visit HCMarketplace.

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