Corporate Compliance

Tip: Exit interview red flags

Compliance Monitor, September 24, 2008

While conducting exit interviews, human resources can identify potential compliance problems and notify the compliance officer in such cases. Keep in mind compliance problems may not always be immediately evident by the employee’s response.
 
For example, a coder may not say he or she was instructed to upcode pneumonia cases. Instead, that employee may express dissatisfaction with his or her supervisor, express concern for the supervisor’s ethics, or state he or she often disagreed with the supervisor’s coding instructions.
 
Although this type of information on its own may not be sufficient to decide whether to conduct an investigation or an audit, if other employees in the same department have made similar comments in the past exit interviews, additional inquiry would be wise, and possibly fruitful.
 
Other factors may also identify potential compliance problems. Be on the lookout for the following:
  • Departments with high turnover rates
  • Exit interviews that include numerous complaints of general mismanagement in the department
  • Departments that fail to manage personnel issues and operational tasks effectively
  • Departments that generate high numbers of disgruntled former employees
This tip was adapted from the Internal Investigations Handbook. To find out more information about this book or to order your copy visit the HCMarketplace.

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