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Tip: Quality of Care

Compliance Monitor, September 17, 2008

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• Evaluate the procedure in place to monitor quality of care.
  • Is an oversight board in place?
  • Is the quality of care part of the provider’s plan?
  • How are quality-of-care problems handled?

• Educate professional and nonprofessional staff on quality of care and the ethical responsibility each has in this area.
  • Is quality of care in the mission statement?
  • Are the goals and charitable duties of the facility in concert with quality of care?

• Immediately address problems or concerns regarding quality of care and errors.
  • Is there a clear line of communication among staff, the compliance officer, and the board to address quality of care problems?
  • Are inquiries and questions handled discretely and in confidence?
  • Are inquiry results made available to the complainant and others in a timely manner?

• Conduct internal audits and evaluations to ensure quality of care in all areas of the facility.

  • Make them part of compliance.

• Use quality of care to your advantage.
  • Recognize and promote the organization’s effectiveness and efficiency to the government and, more importantly, to the public.
  • Quality of care, correction of errors, and promotion of good healthcare systems will drive down the cost of malpractice insurance and give beneficiaries the services and care they need.

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