Tip: Questions to ask before you begin training
Compliance Monitor, July 2, 2008
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Tip: Questions to ask before you begin training
Before you begin training, consider how you want to measure the success of your training program. To start, define your standards for effective training and, as you develop a plan, consider the following questions:
- What do I hope to accomplish?
- Is the percentage of employees that I train an important factor?
- Am I trying to change behavior in a particular area?
- Am I trying to improve a particular process?
- Am I trying to disseminate information?
- Who should receive the training? Am I keeping an updated list of individuals who require compliance training?
- How often should staff members receive training?
- Are my materials up to date?
- Is this training job-specific enough?
- Do I need to provide training in different languages?
- Should this training be extended to those outside my organization, such as contract workers?
- What is the most effective way to hold the attention of those who need training?
- What have other institutions done to provide training on this topic? Is it possible to use the same format?
- Am I covering areas listed in the OIG Work PlanI and the OIG’s Compliance program Guidance for Hospitals?
- Have I considered new laws and regulations, advisory opinions, lawsuits, billing and coding rules, and other current trends related to compliance?
- Do new employees receive compliance training in a timely manner?
This tip was adapted from Ready, Set, Comply! Second Edition. For more information about the book or to order your copy, click here.
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