Tip: Effective Lines of Communication
Compliance Monitor, April 2, 2008
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Maintaining effective communications channels between employees and the hospital's compliance officer is crucial to maintaining an effective compliance program.
Two key ways to do this are:
Access to the compliance officer - Develop and distribute confidentiality and non-retaliation policies to all employees. The compliance committee should also develop several independent paths for employees to report fraud, waste, and abuse.
Develop a hotline - Use hotlines, e-mails, and written memoranda to keep lines of communication open. Hospitals should provide any hotline numbers to all employees and independent contractors. Hospitals should also post the OIG hotline number 800/HHS-TIPS (447-8477) in a prominent area.
This tip was adapted from the Compliance Program Effectiveness Handbook. For more information about the book or to order your copy, click here.
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