Hospital guarantees ED wait times with free gift
Case Management Weekly, October 9, 2007
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Medical centers in Kansas City, MO, are backing their guarantee of shorter ED wait times with free movie tickets.
St Mary's and St Joseph's medical centers tell patients they'll be seen by a doctor or nurse practitioner within 30 minutes. If they're not, they get the free tickets. The centers claim the scheme has helped cut wait times by 40 minutes.
"We started looking at ED performance because we knew there were things we needed to do better," says Debbie Gengler, RN, director of emergency services for St Mary's. "Our initial plan was to get to the point where patients would have a length of stay in the ER of 90 minutes; we started doing things to see if we could get there."
The movie tickets are just the final piece in a major overhaul of how the centers' EDs are run; it has taken in everything from parking and registration to room cleaning and staff incentives.
Source: Adapted from "Waiting for 30 minutes?", Case Management Monthly, November 2007, HCPro, Inc. To subscribe to the magazine, and read the full story on the changes at St Mary's and St Joseph's, visit HCMarketplace
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