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Getting creative with competency training

Case Management Weekly, September 25, 2007

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Although most department directors measure and evaluate their case managers solely through a written exam, Karen Harris Wise, RN, BS, CCM, director of case management at Lee Memorial Health (LMH) in Fort Myers, FL, defied the status quo by scrapping the traditional pencil and paper competency test and creating an annual case management competency fair.

After conceiving the idea, Wise organized a leadership team consisting of three case management director colleagues and the case management educator from her hospital system, and together they identified and rewrote LMH's case management core competencies and selected games to match each knowledge area.

The leadership team at LMH had all case managers complete an evaluation after the first competency fair last year, and the responses were overwhelmingly positive. A test is issued after all of the games are played, but because the games cover all the necessary material, nobody really feels any pressure.

Source: Case Management Monthly, October, HCPro, Inc.

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