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System changes to improve patient flow

Case Management Weekly, September 18, 2007

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In addition to the larger system changes implemented at Lehigh Valley Hospital in Allentown, PA, to address patient flow, the case management team assisted by focusing on a few process changes, says Susan Lawrence, MS, CMAC, administrator of the care continuum department.

Lawrence was instrumental in bringing the Extended Care Information Network (ECIN), an Internet-based discharge referral program, to Leigh Valley. The ECIN allows case managers to send an automated referral to dozens of nursing homes with a click of the mouse, says Lawrence.

The other significant change within the department was the creation of the complex case manager position. This position was developed to deal with patients with an extremely long length of stay, such as patients who require guardianship, insurance, or those with intense social issues, says Lawrence.

Source: Patient Access Weekly Advisor, HCPro, Inc.

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