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Florida Hospital guarantees 60-minute or less ED wait times

Case Management Weekly, June 13, 2007

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Florida Hospital is promising its ED patients they will have less than an hour wait to see a physician at two of its Central Florida campuses, reports the Orlando Sentinel. Officials at Florida Hospital began advertising the "promise" on May 1 on billboards and in community publications.

So far, the campuses have kept their promise 85% of the time, according to Florida Hospital spokesman Rich Morrison. "We're close to 100%, other than weekends," Morrison told the Sentinel.

The Altamonte Springs campus expanded its ED and the Apopka campus streamlined its procedures to help the system keep its promise.

Florida Hospital officials expect to extend the promise to each of its seven campuses.

"Everyone knows they have a clear goal," Morrison told the Sentinel. "It's something you have to commit to, to make it happen."

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