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Hospital recognized for improving flow in the ED

Case Management Weekly, December 21, 2005

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Shady Grove Adventist Hospital, located in Rockville, MD, is being recognized for its initiative to relieve emergency department overcrowding and move patients through the hospital process more efficiently. The 269-bed hospital is one of two recipients of the Joint Commission on Accreditation of Healthcare Organization's (JCAHO) ninth annual Ernest Amory Codman Award, which recognizes excellence in the use of outcomes measurement by healthcare organizations to achieve improvements in the quality and safety of healthcare.

Shady Grove, which recorded more than 85,000 patients in its emergency department in 2004, began looking for ways to improve services due to the high number of ambulance diversions, long waits for patients, poor patient satisfaction, and increased risk to patient safety. Data revealed that the absence of efficient patient flow, in addition to overcrowding, contributed to limited access to care for the community. Once flow management improvements were implemented, patient satisfaction increased and the length of stay for emergency department patients fell from 397 minutes to 372 minutes.

Source: U.S. Newswire

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