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Improve waiting room flow

Case Management Weekly, November 2, 2005

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Many organizations look to facility renovations to improve patient flow, but how do you know where to start? The health services department at Western Kentucky University in Bowling Green suggests a good place to begin is getting patients out of your departments' waiting rooms faster, reports the College Heights Herald.

The health services department plans to build a new building on the campus and to move patients out of the waiting room more quickly by adding exam rooms and a more efficient layout, says Health Services Director Libby Greaney.

"The main goal with the design is achieving patient flow and making the patient flow as effective as possible as it goes throughout the facility," said Greaney. Other patient flow focal points for the construction project include putting the lab near the exam rooms for convenience and keeping the facility to one story, making all parts of the building accessible.

Source: Patient Flow Weekly, HCPro, Inc.

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