Stealth case managers conduct behind-the-scenes handwashing compliance audits
Case Management Weekly, June 22, 2005
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Infection control (IC) staff at Lanier Health Services in Valley, AL, have been recruiting case managers to help conduct under cover handwashing compliance audits.
Random audits using IC staff did not work, says Debra Hudmon, BSN, RN, Lanier's manager of performance improvement and patient safety. "We would walk in and [employees'] normal behavior would change," she says.
Now, case managers or social service workers conduct the compliance audits during their daily rounds and report their findings to the IC department. Before they went undercover, these helpers underwent training to understand exactly what to look for and how to record their findings in an audit form.
Source: Briefings on Infection Control, HCPro, Inc.
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