Tip of the week: How to resolve conflicts within a care giving team
Case Management Weekly, April 21, 2004
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Bringing together people of different education, training, values,
and beliefs is likely to result in disagreement-but it can also lead to
worthwhile discussions that can conclude effectively. Following are tips
to resolve conflict in a healthy and efficient manner that will lead to
improved future communications across the disciplines, and help to avoid
delays in a patient's progress toward goals.
- Discussions should always be professional-personal attacks only hinder the process.
- Evaluate ideas based on their merits, not on the care provider or
discipline that has made the contribution. - Ensure that everyone understands the conflict-often the two parties are not talking about the same issue.
- Brainstorm every possible solution.
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