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Benchmarking study reveals patient preprocessing best practices

Case Management Weekly, March 30, 2004

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Benchmarking study reveals patient preprocessing best practices

Top-performing hospitals have solid preregistration programs in place, according Zimmerman & Associates' 2004 Revenue Cycle Benchmarking Report, which was released this month. The report showed that 74% of best-performing facilities had such a program, compared to the national average of 48%.

Seven major practices in the patient preprocessing section-one of 11 revenue-cycle areas analyzed in the report-revealed the following about top-performing facilities:

1. They are five times more likely to give a full explanation to patients than poor-performing organizations

2. Financial counseling integrated into the preregistration process is more than two times more common than with poor performers

3. By three to one, they are more likely to have a centralized preaccess unit than poor performers

4. 21% refuse service based on a comprehensive credit and collection policy

5. Top-performers have regular performance-auditing processes in place to monitor registration effectiveness

6. Two-thirds have productivity standards in place that they communicate to the staff

7. 79% value both formal and informal staff training

Source: Patient Financial Services Provider, http://www.hcmarketplace.com.

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