Case Management

Make friends with your IT department to improve your department

Case Management Insider, November 3, 2015

Looking to improve your case management department’s performance? Get close to your IT department.

Stefani Daniels, RN, MSNA, CMAC, ACM, managing partner at Phoenix Medical Management, Inc., in Pompano Beach, Fla., says you can’t expect to be successful if you don’t have the right numbers to gauge how you’re currently doing. You also can’t tell if you’re making progress unless you have metrics to show whether you are improving. So, get tracking.

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