Case Management

The patient may not always be right

Case Management Insider, February 3, 2015

When it comes to healthcare, making your customer happy may not always be the best course of action, according to a recent HealthLeaders Media article.
 
The trend today is to make healthcare more pleasant for customers and to focus on their satisfaction. However, sometimes physicians and case managers have to make unpopular decisions to protect a patient’s health. For example, denying a surgery not backed by the evidence, just because the patient wants it.
 
Click here to read more about how to achieve this delicate balance. 

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