Tips for frantic case management directors
Case Management Weekly, April 14, 2004
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From Peter Moran, RN, CCM, case management director of Mass General's emergency department.
- Shut off beeper
- Many people have questions that can wait; learn how to prioritize
- Slow down as others get frantic, and they do get frantic
- Make overhead system pager calls a priority
- Stop using instant messaging
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