Case Management

Tips for frantic case management directors

Case Management Weekly, April 14, 2004

From Peter Moran, RN, CCM, case management director of Mass General's emergency department.

  • Shut off beeper
  • Many people have questions that can wait; learn how to prioritize
  • Slow down as others get frantic, and they do get frantic
  • Make overhead system pager calls a priority
  • Stop using instant messaging


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