Case Management

Mentor moment: Skills of the effective case manager

Case Management Weekly, November 7, 2012

Not all nurses can be successful case managers. Case managers must possess many skill sets in addition to those necessary in a traditional staff nurse role and might be considered advance practice for that reason.  

The skills necessary for a successful case manager include the following:

  • Clinical
  • At least five years in a relevant acute-care setting
  • Communication
  • Time management
  • Decision-making and problem-solving
  • Organizational
  • Autonomy
  • Conflict resolution
  • Teamwork
  • Delegation
  • Political savvy
  • Tolerance
  • Commitment
  • Role modeling
  • Teaching
  • Cultural sensitivity 

It is difficult to prioritize these skills, and they may all come into play at various times. Case managers must consider that on any day they may need to call on many of these skills to effectively accomplish their jobs. It is the combination of these skills and a case manager’s flexibility that makes the difference.  

Editor’s note: This article is adapted from Core Skills for Hospital Case Managers: A Training Toolkit for Effective Outcomes published by HCPro, Inc.

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