Case Management

Mentor moment: Engaging consumers is a necessity

Case Management Weekly, August 1, 2012

The value of engaging consumers—patients and family caregivers—as active participants in transitional care has not received adequate national attention. 

Engagement includes coaching to promote skill transfer and activation to express treatment preferences and ensure that needs are met. Consumers live with their chronic conditions 24 hours a day seven days a week. In most cases, their illness exacerbations and their attempts to respond to common traditional care challenges occur when no healthcare professionals are present. 

If this is not reason enough to engage consumers, consider the impending healthcare work force shortage exacerbated by our aging population. The first baby boomers celebrated their 65th birthdays in 2010. Engaging consumers is not only the right thing to do; it has become a necessity. 

Editor’s note: This article is adapted from Reducing Readmissions: A Blueprint for Improving Care Transitions published by HCPro, Inc.

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