Case Management

Mentor moment: What to do when you have too much to do and too little time

Case Management Weekly, June 6, 2012

What should you do if you feel overburdened?
Case managers are often assigned tasks because they have the skill and knowledge to manage the business and clinical side of a patient's needs, both in and out of the hospital. The following strategies can help you to better manage your cases:   
  • Prioritize.  Every day, determine what requires immediate attention and what can wait.   
  • Establish a routine.  An organized approach, planning ahead, and ensuring that important information is readily available promotes efficiency. 
  • Make a business case for change. Increased efficiency doesn’t solve every problem. If this is the case, it may be time to request a change. Present data and explain why your caseload is too high objectively. Don’t simply say I’m too busy.
  • Bring potential solutions to the table and propose specific changes, including reducing responsibilities that take time away from caseloads.
  • Reduce or eliminate nonessential tasks. Can meeting topics be addressed via email?  Can tasks such as training be delegated elsewhere in the organization? Determine how you spend your time and focus on redirecting it to managing patients.
 Editor’s note: The preceding article is adapted from an article that originally appeared in Case Management Monthly published by HCPro, Inc.

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