Case Management

Mentor moment: Why don't physicians listen or understand?

Case Management Weekly, May 30, 2012

Nurses, case managers, utilization review, and other healthcare staff often ask me why they must understand the rules and regulations and be held accountable, but physicians “can do whatever they want.”

 Many nonphysician healthcare providers share this interesting and common perception of physicians. A recent opportunity to hear a physician’s perspective was enlightening. I learned that everyone, including physicians, experiences frustration with regulations and changing rules. I also realized that a conversation with physicians can show that perceived conflicts are really misunderstandings. It’s often not unwillingness to cooperate, but lack of time or understanding.

Understanding these challenges can help improve working relationships with physicians.

 Editor’s note: The preceding article is adapted from a column by Loretta Olsen, RN, MSN, ACM, director of case management at Mercy Medical Center North Iowa in Mason City, in the June Case Management Monthlypublished by HCPro, Inc.

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