Case Management

Sneak Peek: Reflecting on your 2011 case management program

Case Management Weekly, March 28, 2012

By Wendy DeVreugd, RN, BSN, PHN, FNP, CCDS, MBA

With a new year upon us, it is time for case management directors to assess the effectiveness of their 2011 program efforts to redesign goals and strategies to deliver better outcomes where necessary.

The American Society for Quality ( says that many quality improvement models support continuous improvement programs. A common one is the PDSA (Deming) model, which consists of the following steps:

  • Plan—Recognize an opportunity and plan a change
  • Do—Test the change; conduct a small-scale study
  • Study—Review the test, analyze the results, and determine what you have learned
  • Act—Take action based on what you learned in the study phase

If you did not achieve the desired change, begin the cycle again with a different plan. If you were successful, incorporate what you learned from the test to make more widespread changes. Use what you learned to plan new improvements, beginning the cycle again.

This article is adapted from an article which originally appeared in the March Case Management Monthly published by HCPro, Inc..

Editor’s note: Wendy DeVreugd, is the Senior Director of Case Management for Kindred Healthcare’s Hospital Division West Region.

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