Case Management

Mentor Moment: Facing the care coordination challenge

Case Management Weekly, February 22, 2012

Editor’s note: This article appears in the February 2012 issue of HealthLeaders magazine.

When it comes to clinical quality improvement, CEOs see care coordination as their greatest strategic challenge. In fact, with 10 possible answers, it was the choice of 30% of the CEOs who took the annual HealthLeaders Media Industry Survey. For perspective, improving patient experience, including patient flow, was the top strategic challenge for only 17%, the next most popular choice. How to overcome the care coordination challenge?

According to William Jacobsen, CEO of 37-bed Carilion Franklin Memorial Hospital in Rocky Mount, VA, and a vice president in the Carilion Clinic system based in Roanoke, VA, what’s needed is “an army of care coordinators.”

“Carilion has taken a stance to work toward coordination of care in a system that has the primary care physician as captain of the ship,” he says. “But you just can’t take your typical primary care physician and ask them to coordinate these people.”

Read the rest of this post and more on the Case Management Mentor blog.

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