Case Management

Sneak Peek: Mentorship program gives boost to new case managers

Case Management Weekly, February 15, 2012

New nurses just out of school often find themselves at work alongside veterans who have little patience for those who don't perform at par. It's no different for nurse case managers.

Stress and high turnover are sometimes a byproduct of this work environment, says Wendy De Vreugd, RN, BSN, PHN, FNP, CCDS, MBA, senior director of case management services for Kindred Healthcare, West Region, in Westminster, CA.

To address these issues, Kindred Healthcare's West Region started a new educational partnership in 2010 that mentors neophyte case managers and primes them for success.

At the time the organization started the mentorship program, Case Management Monthly reported that officials wanted to reduce turnover and fill vacancies. By implementing the program, Kindred reduced the turnover rate and kept new hires on the job. In fact, one program graduate, Blanca Moran, RN, PHN, BA, MSN, was even promoted to director of case management at Kindred Hospital San Francisco Bay area. Moran says that would not be possible without the help of the program.

Organizers expanded the mentorship program to provide opportunities for nurses who were already on staff. Thanks to feedback from program participants, Kindred has learned some lessons along the way that could aid other organizations considering similar programs.

This item is adapted from an article which originally appeared in the February, 2012 issue of the eight-page, HCPro, Inc. newsletter, Case Management Monthly.

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