Case Management

Sneak Peek: Ring in the new year with quality resolutions

Case Management Weekly, January 25, 2012

It's January. Time to ring in the new year and make some resolutions for 2012.

Case managers have a busy year ahead. They'll be dealing with everything from their typical day-to-day business to regulatory changes that could have a broader impact on their jobs.

We asked some case management experts to come up with a to-do list for case managers this year. Below are some resolutions to help you start 2012 on the right foot:

  • Toot your own horn. You know that you're making a difference at your organization. Do others? The start of the new year marks a good time to demonstrate your productivity, says Stefani Daniels, RN, MSNA, CMAC, ACM, managing partner at Phoenix Medical Management, Inc., in Pompano Beach, FL. Draft an outcome report card for the case management program. This report card should display your achievements with an eye toward proving return on investment to your higher-ups.
  • Be certain to choose measurable outcomes. "You're not looking for indicators that count widgets," says Daniels. "This is not about how many patients you saw or how many referrals you made to a rehabilitation center." It's about what the case management program accomplished in terms of patient care.

This item is adapted from an article which originally appeared in the January, 2012 issue of the eight-page, HCPro, Inc. newsletter, Case Management Monthly.

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