Case Management

Sneak Peek: How a patient tracking system is improving case management

Case Management Weekly, January 11, 2012

Earlier last decade, when patients came into the ED at Christiana Care Health System in Newark, DE, they were difficult to track.

In 2004, Christiana served about 90,000 patients per year. It was a busy place. Patients were bustled from their rooms to testing locations and back again.

Finding where a patient was at any given time presented quite a challenge, says Linda Laskowski Jones, RN, MS, ACNS-BC, CEN, FAWM, vice president of emergency and trauma services for Christiana Care. Sometimes family members would come in looking for a patient and the staff would actually need to hunt the patient down.

A new, real-time patient tracking system, installed in both the Christiana and Wilmington Hospital EDs (they each are part of Christiana Care Health System), eliminated those concerns. Patients who come to the facility now wear clip-on badges, tracked by sensors positioned around the building, that relay information back to hospital staff.

This article is adapted from an article which originally appeared in the January, 2012 issue of eight-page, HCPro, Inc. newsletter, Case Management Monthly.

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