Case Management

News: UCSF program reduces heart failure readmissions to 16%

Case Management Weekly, July 20, 2011

The University of California San Francisco (UCSF) Medical Center’s Heart Failure Program has reduced 30-day and 90-day readmissions for patients 65 and older by 30%.

The UCSF Heart Failure Program targets preventable readmissions by educating patients about their disease and how to manage it. The hospital also uses the teach-back method, which asks patients to repeat information they have been told. This makes patients demonstrate that they truly understand the information. The program also connects patients with providers outside the hospital to ensure proper management of their condition.

The program team used readmission data from 2006 for comparison. During the past 11 months, an average of 16% of the hospital’s heart failure patients were readmitted within a month of discharge, down from 23% in 2006. That rate is also well below the national 30-day readmission rate of 25%.

Source: UCSF Medical Center

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