Case Management

Spread some smiles: Creative ways to improve staff morale without spending a lot of money

Case Management Monthly, June 1, 2011

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

Even with today's tight budgets, there are ways to brighten the faces of staff members. We asked a variety of experts for their ideas. Here's what they had to say.

Chris Simons, RHIA, director of care coordination and HIM, and privacy officer at Spring Harbor Hospital in Westbrook, ME, says she got good results when she asked staff to write two or more things they liked and admired about each coworker. She then downloaded free certificates that she found online, wrote the comments on them, and presented them to the staff. Another idea ­Simons has used is to give positive feedback based on each individual's name. For example, Chris might become:

  • Capable
  • Honest
  • Really works hard
  • Innovative
  • Says what she means

"These have been very well received and were free-[they only took some] thinking time and a little ­computer work. I find recognition and praise is a lot more valuable when it is specific," she says.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

Most Popular