Case Management

Mentor moment: Improve relationships with postacute facilities

Case Management Weekly, April 13, 2011

The creation of accountable care organizations (ACO) and global payment pilot projects are among the more often discussed initiative in the Patient Protection and Affordable Care Act.

Hospitals can begin laying the groundwork for ACOs by developing relationships with postacute facilities in their communities. They should discuss quality initiatives and improving transfers now before ACOs and global payments take effect in 2013.

Because case managers, social workers, and discharge planners are typically those who communicate with postacute providers, they are the ideal candidates for fostering relationships. Unfortunately, many case managers already have much on their plate and cannot devote much time to meeting with postacute representatives to establish strategic initiatives. This is why Baystate Health (BH) in Springfield, MA, created a role in 2006 devoted exclusively to postacute relations. 

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