Case Management

Tip: Define departmental philosophy

Case Management Weekly, February 9, 2011

Answering to the following philosophical questions influence the type of model developed and FTE allocation. They also influence case managers’ and social workers’ daily decisions about where to devote their time and what constitutes a day’s work.

  • Should every patient have a case manager?
  • Do social workers and nurses in case management have fundamentally different skills or are they interchangeable?
  • Should social work be by referral, case-finding, or a combination?
  • What does “seeing the patient” mean?
  • Are physicians the primary customer?
  • Does developing a “Plan B” discharge before truly necessary to do so waste time?
  • Are unplanned readmissions solely the physician’s responsibility, or are patient and family members at fault?

This week’s tip is adapted from Hospital Case Management Models: Evidence for Connecting the Boardroom to the Bedside published by HCPro, Inc. For more information on this newsletter or to order your copy, visit the HCMarketplace.

Do you have a question about a case management topic? Send it to Associate Editor Ben Amirault at An answer to your question might appear in a future issue of Case Management Weekly.

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