Case Management

Tip: Offering patients one postacute choice

Case Management Weekly, October 27, 2010

In some situations, only one provider may be capable of meeting a patient’s clinical, geographic, and level-of-care needs; in this case, providing a choice about only one of these aspects is appropriate. Reassure patients that the single selection is in their best interest by:

  • Assessing their needs
  • Speaking with and counseling them during the process
  • Informing them and their families that there has been a concerted effort to locate the appropriate provider for their postacute needs
  • Working with their physicians and other team members

Appropriateness of the discharge should drive the referral even when the choice of one happens to be a provider the hospital owns. For example, providing a choice of three when only one or two are appropriate can create a dilemma for patients who choose one that is not appropriate.

This week’s question and answer is adapted from Discharge Planning Guide: Tools for Compliance, published by HCPro, Inc. For more information about this book or to order your copy, visit the HCMarketplace.

Do you have a question about a case management topic? Send it to Associate Editor Ben Amirault at bamirault@hcpro.com. An answer to your question might appear in a future issue of Case Management Weekly.

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