Case Management

Private care managers advocate for patients after discharge

Case Management Monthly, October 1, 2010

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An inpatient stay is a stressful and overwhelming experience for patients and their families. Hospital case managers do their best to provide discharge instructions and make transitions as smooth as possible, but often their caseloads restrict how much they can do. 

Patients typically rely on a friend or family member to help them comprehend discharge instructions and arrange for follow-up care, but that can be difficult if the patient’s family lives hundreds of miles away.  

Amy Seigel, RN, BSN, CCM, CRRN, founder of Advocare in Ft. Lauderdale, FL, created the company to advocate for elderly patients living in the area who don’t have family living nearby. A lot of seniors don’t get good follow-up care because they have trouble navigating the healthcare system outside the hospital, Seigel says. 

Advocare’s clients are typically geriatric patients who have complex care needs such as coordination of multi-specialty appointments, medication management, and transportation.

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