Case Management

Daily flash rounds improve interdepartment communication

Case Management Monthly, February 1, 2010

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Case managers at Greenville Hosptial System needed a better system for communicating with staff members in other departments. What Grace Dotson, RN, MS, CMAC, CPUR, the director of outcomes management, came up with was the daily flash rounds meeting.

The daily flash rounds meeting structure is ­simple: There is no structure. The meeting was designed to supplement the more formal unit rounds that staff members already attend. Dotson says that the informal nature of the daily flash rounds meeting makes it more likely people will attend; it also makes the meeting quicker.

Sarah Garrison, LMSW, social worker at Greenville, says the lack of structure makes the meetings more effective. “The informality is nice. It makes it congenial and [creates] a good flow,” Garrison says.

Keeping with the informal attitude, Dotson tells staff members to come to the meeting “with their sense of humor and their census.”

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