Case Management

RapidView provides real-time snapshots of facility

Case Management Monthly, January 1, 2010

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June Stark, RN, BSN, MEd, director of case management, social work, and support services at Tufts Medical Center, starts her day in the admission discharge transfer (ADT) center. With just a three- to five-minute scan of the screens, Stark can tell whether Tufts has enough discharges to meet the scheduled admissions.

“There is an art to it,” Stark says. “After a while, you can just look at the screens and know if it’s going to be a busy day.”

Each screen in the ADT center represents a floor of the hospital, and each square represents a room. The color of a room is based on the type of patient occupying the bed. For example, a green room means the patient is an inpatient; blue means the patient is receiving observation services.

This morning, Stark notices the squares on one floor are almost all solid green, which means discharge orders have not been written for those patients. She sends a page to the nurses and case managers on that floor telling them to make sure the latest data are in the system and to promote additional discharges.

When Stark checks the boards later in the day, she hopes to see a few green and white striped squares where green squares appeared in the morning. Green and white striped squares mean a physician wrote a discharge order and a discharge is pending.

A striped square also displays how many minutes have passed since the physician wrote the order. This makes it easy to track how quickly patients are discharged after the physician writes the order.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

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