Case Management

Facilitating transitions of care with the Care Express tool

Case Management Monthly, October 1, 2009

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Patient safety and well-being, pending regulations, and smoother discharges are all reasons to develop relationships and share information with outside agencies.
Crouse Hospital in Syracuse, NY, had this in mind when it developed Care Express, an electronic online tool that allows home care agencies and SNFs to access patient records.

Easing transitions

“In care coordination and case management, we’re trying to open up the information sharing between nursing homes and home care agencies with our discharge planning process,” says Karen Mauro, LMSW, ACM, interim director and supervisor of care coordination at Crouse.
The goals of the program were to:
Improve medication reconciliation through better sharing of real-time information
Increase continuity of care through access to patient records and historical data
Assist vendors (e.g., home care agencies and SNFs) with screening patients prior to discharge

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

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