Case Management

CMW Mentor moment: One bad run-in shouldn't define case management field

Case Management Weekly, September 16, 2009

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The following article is a letter to the editor that Nancy Sullivan, director of case management at Massachusetts General Hospital in Boston, submitted to The Boston Globe.  The full letter can be read at HCPro’s newest resource for hospital case managers—www.CaseManagementMentor.com—a free blog dedicated to connecting hospital case managers to industry pacesetters, peers, and best practices.

In her op-ed “The ‘quicker and sicker’ exit strategy” dated July 30, Deborah Schuss describes her family’s negative—and indeed, unacceptable—encounter with a case manager. One patient’s bad experience, however, should not define an entire field.

As trained and experienced nurses, social workers, and other health professionals, case managers work diligently and compassionately to ensure a safe transition for patients from the hospital to the next setting of care or home. Case managers serve as trusted guides during a period of uncertainty and change, helping families sort out details of ongoing care, and arranging for services after discharge.

As essential members of the patient care team, case managers advocate for the patient and family as they collaborate with physicians, nurses, and others. And while case managers help ensure that care is delivered in a timely and cost-effective manner, their decisions are driven by what is in the patient’s best interest.

Read the rest of this post, or share your thoughts on this topic.

Browse more blog posts at www.CaseManagementMentor.com.



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