Case Management

What are the benefits of using whiteboards to track patient discharges?

Case Management Monthly, September 1, 2009

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Imagine a communication tool in patient rooms that allows interaction between the patient, his or her family members, and all the patient’s caregivers.

This tool is the whiteboard placed at the foot of each patient’s bed, often referred to as “the ticket home” or “the ticket to discharge” since not every patient is discharged home.

The use of whiteboards in this manner is an evidence-based practice associated with improvements in patient satisfaction with the discharge process. This may result in an improvement in Press Ganey scores, indicating the patient felt ready to be discharged.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

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